All requests for flight changes and cancellations must be submitted through via email at travel@mbabenefits.com.au. Airlines are only taking cancellation and refunds for customers travelling in the next 4-6 weeks only. 

Our team will review your request as soon as possible. Please note that we may be unable to respond immediately, as our team look after those who are scheduled to travel within the next 24 hours. Customers with immediate travel will be prioritised first. 

A request for a refund or travel credit can be submitted via email at travel@mbabenefits.com.au. Please know, sending an email is the quickest way to resolve your query. Please be aware that some airlines are not refunding and are instead offering credits for future travel only.

MBA Travel as an agent is bound by the policies that individual airlines have established for each flight/destination/date. There MBA Travel cannot provide a refund or travel credit if it is not stipulated in the policy of the airline, hotel or another travel provider. Airlines are only taking cancellation and refunds for customers travelling in the next 4-6 weeks only.

Yes. Any refund or travel credit you are eligible for, as per the airline’s policy, will be honoured. This includes to those travellers who were unable to reach MBA Travel’s Customer Support before the scheduled departure date/time of their flight. The refund or credit passed on will be that which was made available to you on the date of initial contact.

If you haven’t done so yet, please email with the booking details to lodge your request for a refund or travel credit. This is applicable even for those travellers whose flights have already departed. Please know that submitting a request via email is the quickest way to reach our Customer Support team and resolve your query.

All Australians returning from overseas travel will be subject to quarantine or self-isolation regulations as issued by the Australian Federal Government. If you are currently overseas and want to change or cancel your return flight to Australia, you must submit a request via email at travel@mbabenefits.com.au and our team will prioritise your request as quickly as possible.

If you are in a country that has closed its border or is imposing strict travel restrictions, contact local authorities or the closest Australian Consulate/Embassy.

Some airlines may not yet have issued policies that cover travel for later in the year. Cancellations made too soon may then incur additional charges or may mean you are not eligible for a refund or travel credit. The best way to know if you are covered by your airline’s/s current policy is by checking their website.

If your airline or hotel offers you credit, that amount is held by that supplier for future use and not MBA Travel. MBA Travel can assist you when the time comes to re-book as per the supplier's credit and booking Terms and Conditions.

When you are ready to use that credit for a future booking, contact us via email at travel@mbabenefits.com.au and submit a request to book your flight or hotel. You will also need to quote your MBA Travel booking reference number. An MBA Travel team member will access your credit and book the flights or hotel on your behalf.

Please note that redeeming credit is subject to the airline and hotel’s credit and booking terms and conditions. 

The airline you are travelling with may have offered you a credit. The value of your tickets are held in credit with the airline for future travel. MBA Travel can assist you when the time comes to re-book as per the airline’s credit and booking Terms and Conditions.

 A few key Terms & Conditions include:

• The majority of airlines have advised that you must re-book and complete your travel within 12 months from the date of when your initial booking(s) were made. Please refer to the airline’s credit policy for full details.
• Name changes require the fare to be upgraded to a higher fare and an additional name change fee imposed by the airline will apply at the time of rebooking.

To rebook, please email travel@mbabenefits.com.au and quote your MBA Travel Booking Reference Number. Once you have completed the form, an MBA Travel team member will access your credit and book the flights on your behalf.

The airline you are travelling with may have offered you a credit. The value of your tickets are held in credit with the airline for future travel. MBA Travel can assist you when the time comes to re-book as per the airline’s credit and booking Terms and Conditions.

A few key Terms & Conditions include:

• While most airlines have now extended their credit used to 18-24 months we are certain the other airlines will follow soon. Please refer to the airline’s credit policy for full details.
• Travel can be completed at any time.
• Name changes are not permitted.

To rebook, please email travel@mbabenefits.com.au and quote your MBA Travel Booking Reference Number. A MBA Travel team member will access your credit and book the flights on your behalf.

MBA Travel is bound by the refund policies of airlines, hotels and other third-party travel suppliers. All refunds are being passed on to customers as per these third-party policies and these are being processing as quickly as possible once funds are given to MBA Travel. Any refund coming from an airline may take approximately 16 weeks.

The unprecedented global climate and changes implemented by governments and travel providers have resulted in a volume of requests that we have never experienced. This means there is a delay in customer response times. We ask for your ongoing patience as our team works through all requests.

You do not need to resubmit the form if you have already done so. Your request will be seen by Customer Support, and we will respond as quickly as possible.